What Is ITSM? The Complete 2026 Overview for Beginners

ITSM stands for IT Service Management — a structured approach that helps organizations design, deliver, manage, and improve IT services. ITSM ensures that IT operations align with business goals and deliver consistent, measurable value.

What ITSM Includes

• Incident Management
• Problem Management
• Change Management
• Service Request Management
• SLA Management

Why ITSM Matters

ITSM frameworks help organizations reduce downtime, improve incident resolution, and standardize IT workflows. ITSM is widely used in companies that require reliable technology operations.

Industry Insight

Atlassian explains ITSM as “the way IT teams manage the end-to-end delivery of IT services.” Learn more on their official guide.

Learn Background Concepts

You can explore general IT operations principles from Wikipedia.

How TicketingNext Supports ITSM Teams

TicketingNext provides tools for SLA tracking, incident routing, ticket escalation, and workflow automation. Read more on our TicketingNext features page or check support use cases.

Need help with ITSM adoption? Contact our team.