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What Is Change Management in ITSM?

change management ITSM

Change management is the ITSM process of planning, approving, implementing, and reviewing changes to IT systems. It prevents uncontrolled changes from causing outages and ensures changes are coordinated with business needs.

Why Change Management Matters

  • Prevents unplanned downtime from poorly implemented changes
  • Ensures changes are tested before production deployment
  • Maintains system stability and compliance
  • Provides rollback plans for failed changes

Change Management Process

  • 1. Proposal: Request a change with business justification
  • 2. Approval: Review against risk and impact assessment
  • 3. Planning: Define implementation steps and rollback
  • 4. Testing: Validate change in non-production environment
  • 5. Implementation: Deploy change to production
  • 6. Review: Confirm success and close the change

Change Types

  • Standard changes: Low-risk, pre-approved (password resets, software updates)
  • Normal changes: Standard approval process
  • Emergency changes: Fast-tracked for critical issues

Industry Insight

Atlassian notes that structured change management reduces outages by 40-60%.

Learn Change Management

Change management concepts are discussed on Wikipedia.

How TicketingNext Manages Changes

TicketingNext provides change tickets, approval workflows, and linked incidents. See TicketingNext features or explore use cases.

Need better change management? Contact our team.

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