Author: jsburra

There’s a moment in every growing business where customer conversations go from manageable to

There’s a moment every business reaches, and if you’ve ever watched a support team

If you’ve worked inside a customer support team during a period of rapid growth,

If you’ve ever worked inside a support team growing faster than its systems can

IntroductionThere’s something interesting happening inside fast-growing American companies right now, something you don’t really

You want to build something that lasts? Start by obsessing over customer happiness.You want