What Is Asset-Linked Ticketing?

Asset-linked ticketing connects support tickets to specific IT assets (computers, servers, software licenses, etc.). This provides context, enables better diagnostics, and creates audit trails for asset lifecycle management.

How Asset-Linked Ticketing Works

• When a user reports an issue, the system identifies their asset
• All past tickets for that asset are visible
• Technicians can see the asset configuration and history
• Tickets contribute to asset-level performance tracking

Benefits

• Better diagnostics from asset history
• Identify defective or problematic assets early
• Track warranty and maintenance status
• Plan replacements based on ticket trends
• Support regulatory compliance for IT assets

Common Asset Types

• Computers and laptops
• Servers and network devices
• Software licenses and subscriptions
• Mobile devices
• Printers and peripherals

Industry Insight

Atlassian highlights that asset-linked ticketing improves ITSM maturity and lifecycle management.

Learn Asset Management

IT asset management is discussed on Wikipedia.

How TicketingNext Links Assets

TicketingNext connects tickets to CMDB assets automatically, showing complete history and configuration. See TicketingNext features or explore use cases.

Need asset-linked ticketing? Contact our team.