What Is Service Catalog Management?

Service catalog management is the ITSM process of building and maintaining a catalog of all IT services available to users. It improves service awareness, speeds up request intake, and reduces invalid or duplicate requests.

What Is in a Service Catalog?

• IT services offered (email, VPN, software licenses, hardware)
• Service descriptions and benefits
• How to request each service
• Fulfillment time and cost
• Support contact information

Benefits of a Service Catalog

• Users know what services are available
• Reduces support burden by enabling self-service
• Standardizes request processes
• Provides data on service demand
• Improves service delivery predictability

Service Catalog vs. Knowledge Base

A service catalog lists available services and how to request them. A knowledge base provides troubleshooting and how-to guidance for existing services.

Industry Insight

Atlassian notes that organizations with mature service catalogs report 30% reduction in invalid requests.

Learn Service Management

Service management is discussed on Wikipedia.

How TicketingNext Manages Service Catalogs

TicketingNext integrates service catalogs with ticketing, enabling self-service requests and guided workflows. See TicketingNext features or explore use cases.

Need a service catalog? Contact our team.