Why do organizations lose money without ticketing?

Organizations lose money through agent time waste, duplicate work, missed SLAs, knowledge loss, and poor decision-making without ticketing data.

What is the ROI of implementing ticketing?

ROI typically comes from reduced workload, fewer repeat tickets, better SLA compliance, and faster new hire productivity—often exceeding implementation costs 10x.

Why Organizations Lose Money Without Ticketing

Organizations without ticketing systems hemorrhage money through inefficient processes, duplicate work, missed deadlines, and lost institutional knowledge. The cost of not having a ticketing system far exceeds the cost of implementing one.

Hidden Costs of No Ticketing

Agent time waste: 2-3 hours daily spent just organizing requests
Duplicate work: Same issues solved multiple times by different agents
SLA failures: Missed commitments and contract penalties
Knowledge loss: When agents leave, all their solutions disappear
Hiring challenges: Difficult to onboard new team members without documented processes
Poor decisions: No data on support patterns to guide investments

Financial Impact

For a 10-person support team wasting 2 hours daily on organization, that’s 5,000 hours yearly of non-productive work—equivalent to $250,000+ in salary cost (at $50/hour average). Implementing ticketing typically costs $500–$2,000 yearly.

ROI Calculation

Reduced agent workload: 30-40 hours/month saved = $15,000–$20,000 yearly
Fewer repeat tickets: 20% reduction = $10,000–$15,000 yearly
Better SLA compliance: Avoid penalties = variable, often $50,000+
Faster new hire productivity: Save 1–2 weeks ramp time = $5,000–$10,000 per hire

Industry Insight

Freshdesk reports that companies without ticketing lose 40% more productivity than those with modern systems.

Learn Support Economics

Operational efficiency is discussed on Wikipedia.

How TicketingNext Saves Money

TicketingNext’s low cost and quick implementation deliver immediate ROI through efficiency gains. See TicketingNext features or explore use cases.

Calculate your hidden costs? Contact our team.