Author: jsburra

Ticket Load Forecasting with Data Ticket Load Forecasting with Data is a mid-funnel resource

SLA Breaches: How to Prevent Them SLA Breaches: How to Prevent Them is a

Why You Need Automation Rules in Your Helpdesk Why You Need Automation Rules in

On-Prem vs Cloud Ticketing: A Practical Comparison On-Prem vs Cloud Ticketing: A Practical Comparison

Ticket Status Lifecycle: Best Practices Ticket Status Lifecycle: Best Practices is a mid-funnel resource

Incident Categories: Examples and Templates Incident Categories: Examples and Templates is a mid-funnel resource

Helpdesk Setup Checklist for New Teams Helpdesk Setup Checklist for New Teams is a

Ticketing for Managed IT Service Providers (MSPs) Ticketing for Managed IT Service Providers (MSPs)

Ticketing for Customer Support vs IT Support Ticketing for Customer Support vs IT Support

The True Cost of Not Using Ticketing The True Cost of Not Using Ticketing