Author: jsburra

There’s a moment every business reaches, and if you’ve ever watched a support team

If you’ve worked inside a customer support team during a period of rapid growth,

If you’ve ever worked inside a support team growing faster than its systems can

IntroductionThere’s something interesting happening inside fast-growing American companies right now, something you don’t really

You want to build something that lasts? Start by obsessing over customer happiness.You want

Support teams power customer happiness. Every second, customers send questions via chat, email, phone,

The Quiet Engine Behind Modern Support There’s a moment inside every company, from scrappy